THE CLOCK WON’T CONNECT TO WI-FI

Try the following:

1. Make sure your phone is on home Wi-Fi, not mobile data (5G/LTE).
- Mobile data cannot be used for setup.

2. The Go & Glow Friend uses 2.4GHz Wi-Fi.
- Most home routers provide this automatically - you usually don’t need to change anything.

3. If your Wi-Fi shows two options:
- Example: HomeWiFi and HomeWiFi-5G
- Choose the one without “5G.”

4. Move the clock and phone closer to your router for initial setup.

5. Restart pairing mode:
- Press the power button twice (Wi-Fi icon flashes) to activate Wi-Fi module
- Double-click the big, round center button to enter pairing mode
- Clock says: “Wi-Fi Mode” upon successful pairing mode activation

6. Open SmartLife App (blue house icon)
- A pop-up should appear at the bottom of the screen asking to add the Bumble & Bright product. Follow instructions and enter WiFi info to finish setup.
- If no pop-up, select 'Add device' ('+' in top right corner) and the product will appear

Tips:
- make sure Child lock is disabled during setup.
- make sure to download the 'SmartLife' (blue house icon) app

IF YOUR CLOCK HAS NEVER CONNECTED BEFORE:

Retry setup.

IF YOUR CLOCK WAS PREVIOUSLY CONNECTED AND STOPPED RESPONDING:

Remove it from the SmartLife app:
SmartLife → Home → Tap & Hold Device Card → Select '-' in top left corner to remove device

Then reconnect using pairing mode steps listed above.

To factory reset the clock, push and hold the big, round center button for 8-10 seconds until the clock resets.