Order confirmed
Your confirmation email summarizes the items and shipping address on the order.
Shipping & delivery
See what happens after checkout, where to find tracking, and what to do when a delivery needs a little extra help.
The short version
Shipping is calculated at checkout from the destination and available delivery method.
Checkout and tracking show the most current delivery estimate for your address.
Rest easier after checkout
Tracking when shipped
90-day returns
Real human support
After checkout
Keep your confirmation and tracking emails handy. They contain the details you will need along the way.
Your confirmation email summarizes the items and shipping address on the order.
When the order is on the way, we email a link to the carrier’s tracking page.
Use the carrier’s latest scan for current timing and delivery details.
Good to know
These answers avoid guesswork and point you to the most current information for your order.
Shipping is calculated at checkout based on the destination and available delivery method. You will see the cost before completing your order.
Available delivery estimates depend on your destination and the carrier. Review the estimate shown during checkout, then use the tracking link in your shipping confirmation for the most current timing.
We will email a tracking link when your order is on the way. You can also sign in to your customer account to review available order updates.
Contact us as quickly as possible with your order number and the correct address. We will do our best to help before fulfillment begins, but changes cannot be guaranteed once an order is being processed or has shipped.
Check with household members, neighbors, and common safe-drop locations, then review the carrier’s tracking details. Carrier scans can occasionally update before the package is placed. If it still has not appeared, contact the carrier and then reach out to us with your order number.
Please contact us with your order number and clear photos of the product and packaging. We will review the issue and help with the next step.
The destinations and delivery options currently available to your address will appear during checkout. Any applicable shipping charges are shown before you place the order.
Need a hand?
Have your order number ready. For faster support, use chat Monday–Friday, 8:00 AM–5:00 PM.