Shipping & delivery

From our hands to your home.

See what happens after checkout, where to find tracking, and what to do when a delivery needs a little extra help.

The short version

01

Know the cost before you order.

Shipping is calculated at checkout from the destination and available delivery method.

02

Follow the carrier’s latest update.

Checkout and tracking show the most current delivery estimate for your address.

Rest easier after checkout

Tracking when shipped

90-day returns

Real human support

After checkout

Three simple steps to delivery.

Keep your confirmation and tracking emails handy. They contain the details you will need along the way.

01

Order confirmed

Your confirmation email summarizes the items and shipping address on the order.

02

Tracking sent

When the order is on the way, we email a link to the carrier’s tracking page.

03

Bedtime buddy arrives

Use the carrier’s latest scan for current timing and delivery details.

Good to know

Shipping questions, answered.

These answers avoid guesswork and point you to the most current information for your order.

How much is shipping?

Shipping is calculated at checkout based on the destination and available delivery method. You will see the cost before completing your order.

When will my order arrive?

Available delivery estimates depend on your destination and the carrier. Review the estimate shown during checkout, then use the tracking link in your shipping confirmation for the most current timing.

How do I track my order?

We will email a tracking link when your order is on the way. You can also sign in to your customer account to review available order updates.

Can I change my shipping address?

Contact us as quickly as possible with your order number and the correct address. We will do our best to help before fulfillment begins, but changes cannot be guaranteed once an order is being processed or has shipped.

Tracking says delivered, but I cannot find my package. What should I do?

Check with household members, neighbors, and common safe-drop locations, then review the carrier’s tracking details. Carrier scans can occasionally update before the package is placed. If it still has not appeared, contact the carrier and then reach out to us with your order number.

What if my order arrives damaged?

Please contact us with your order number and clear photos of the product and packaging. We will review the issue and help with the next step.

Do you ship internationally?

The destinations and delivery options currently available to your address will appear during checkout. Any applicable shipping charges are shown before you place the order.

Need a hand?

We’re real people, and we’re happy to help.

Have your order number ready. For faster support, use chat Monday–Friday, 8:00 AM–5:00 PM.